contact info & our policies
- please email firstname.lastname@example.org for any questions regarding your order.
- we gladly accept visa, mastercard, american express, and paypal for domestic and international purchases.
- orders are typically processed between 24-48 hours.
- we ship to the united states and select countries by the united states postal service. email us if your country isn't listed.
- u.s. domestic transit time is approximately 2-3 days after order dispatch, not including sundays.
- international transit time is approximately 6-10 days after order dispatch, not including sundays.
- okay to ship to u.s. domestic p.o. boxes.
- same u.s. domestic rates apply for shipments to hawaii and alaska.
- please email email@example.com if you have additional shipping needs.
- 1 item = $4.00 by u.s.p.s. for order shipping within the u.s.a.
- 2 or more items = free for orders shipping within the u.s.a.
- international shipping rates are calculated by country in the shopping cart and are discounted for orders of two or more.
- we want you to be satisfied. if you have any questions on how to wear your secret sweater, don't hesitate to email us at firstname.lastname@example.org.
- unworn merchandise will be accepted for return or exchange within 30 days of purchase.
- for exchanges: please email us at email@example.com and state your name, order number, and that you would like to exchange for another size or color. you will need to place a new order for the desired size and color, and we will refund the previous purchase, including shipping, upon receipt of your garment(s). this process keeps our records, inventory, and accountant happy. please follow the rule below "returns" to return your garment(s) to us.
- for returns: please send your packing slip, the comment form (included with your order), and your returned garment(s) back to us via your desired method of shipping. the original shipping fee will be directed with the return of that order, but not the second (your return shipment). please ship back within 30 days of purchase to the following address: secret sweater, llc., p.o. box 642932, san francisco, ca 94164. returns will be processed within 5 business days upon receipt and a credit will be issued back to the original form of payment.
- email info@secretsweater for wholesale inquiries.
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